Working in the records and information management field I am constantly involved in projects delivering outcomes that always result in some level of change to processes or systems, which will have an impact on staff. How well this change is managed can easily mean success or failure of a project.
I recently participated in a virtual change management summit that was conducted by Change Management Review in the United States. The summit included a range of speakers from around the globe including, Helen Palmer and Dr Jennifer Frahm from Australia. The presentations provided some interesting insights into the human and organisational psyches. (more…)