Coffs Harbour City Council
Records and information management strategic review
Coffs Harbour City Council sought advice on the management of its digital and hardcopy records in response to audit findings. We identified many issues that are common to local government relating to managing increasing work volumes, providing adequate records storage, effective records processing and ensuring that the records system supported customer services. Training staff with no formal records qualifications became a key outcome of our review, ensuring that records staff were aware of the legal and business requirements for sound recordkeeping.
Our approach involved extensive staff consultation. We investigated the systems used for information. We assessed the Council’s recordkeeping practices against the State Archives and Records Authority (SARA) NSW, Standard on Records Management (No. 12). The review highlighted the need to focus resources on management of the high risk / high value records. We developed a strategic plan including actions for:
- Governance framework across all council’s activities
- An effective operating model covering physical and digital records.
- A review of policies and procedures.
- Capability requirements for records management.
- Disposal planning.
- Change management.
Perpetual
Strategy for system configuration design and user support
Civil Aviation Safety Authority (CASA)
Organisation changes and impact on information architectures
Knox Grammar School
Improved recordkeeping and management of school records
Health Infrastructure
Records and information management advice and support
Export Finance Insurance Corporation
Digital records transformation to support exports and insurance
Agency for Clinical Innovation
Recordkeeping and information management supporting clinical innovation and collaboration
International Grammar School
Establishing a school archives
YWCA Sydney
Archive collection listing and transfer to secure storage
Waverley Council
Information strategy and planning
Sydney Metro
EDRMS implementation and design
Legal Aid NSW
Delivering training for digital recordkeeping
Australian Digital Health Agency
Information Governance framework for digital health rollout
Transport for NSW
Information continuity and standards toolkit
Australian Society of Archivists
Online professional development courses for archivists
Land and Property Information
Information management strategies
Office of the Chief Information Officer Hong Kong
Information management standards
Service NSW
Recordkeeping software implementation
Foreign Affairs and Trade
Recordkeeping controls
Blacktown City Council
Digital records management
ACT Government
Digital recordkeeping software procurement strategy
Sydney Fish Markets
Archives strategy and establishment
Family and Community Services
Information Management policies
Benevolent Society
Client records – retention and privacy protection
APVMA
Digital recordkeeping software procurement
Australian Aged Care Quality Agency
Recordkeeping by design
Mine Wealth + Wellbeing
Records storage and strategy
Audit Office NSW
Recordkeeping by design
Associations Forum
Training in recordkeeping and archives
Department of Health
Information Management Strategic Planning
Arts NSW
eDRMS software configuration and records disposal rules
Office of Aboriginal Affairs
Recordkeeping control tools
Archives New Zealand
Digitisation and Recordkeeping Metadata Standard
Tasmanian Archive and Heritage Office
Disposal Policy Guidance
Bank of Thailand
Records management strategic plan supporting digital transition