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Service NSW

EDRMS implementation supporting efficient shared government service delivery

From 2013 Service NSW provided a shared services user interface for government transactions and services provided by a wide range of government agencies.

Service NSW needed rapid implementation of a records system to manage its activities, including data migration to a new eDRMS, classification, software configuration, implementation planning and training delivery.  Working to meet a demanding deadline, our records management consultants provided a rapid response and deliverables to meet Service NSW’s project schedule.

Customer Service Working Communication Help Concept (rawpixel)


Digital recordkeeping software procurement

Arts NSW

eDRMS software configuration and records disposal rules