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National Disability Insurance Agency (NDIA)

Information Management Roadmap

The National Disability Insurance Scheme Launch Transition Agency (NDIA) administers and manages the NDIS. The purpose of the NDIS is to improve economic and social outcomes for Australians with a significant and permanent disability by providing them with reasonable and necessary supports, while allowing them to exercise choice and control.

Recordkeeping Innovation was engaged by NDIA to develop a roadmap to mature information and records management practices across a very wide organisational remit, including resourcing and governance, cultural awareness and specific information management controls. The brief included identifying what actions need to be taken, packaging actions together into logical sets and prioritising and scheduling actions to create a realistic roadmap for maturity.

The project involved extensive consultation with staff from across NDIA. An assessment was also undertaken against the National Archives of Australia (NAA) Information Management Standard. Analysis of qualitative data collected through interviews enabled Recordkeeping Innovation to propose a series of strategic and operational reforms. The specific actions addressed:

  • Information governance, including frameworks, strategy, policy, procedures, system requirements and digital preservation.
  • Information management controls, including understanding information management from a legislative perspective, identifying risks and developing mitigation strategies, metadata requirements, security, access and planning for migration.
  • Reviewing the functionality of the existing electronic records and document management system to ensure fit for purpose.
  • Embedding information management through a sound change management program.


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