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Service NSW

EDRMS implementation supporting efficient shared government service delivery

From 2013 Service NSW provided a shared services user interface for government transactions and services provided by a wide range of government agencies.

Service NSW needed rapid implementation of a records system to manage its activities, including data migration to a new eDRMS, classification, software configuration, implementation planning and training delivery.  Working to meet a demanding deadline, our records management consultants provided a rapid response and deliverables to meet Service NSW’s project schedule.

Customer Service Working Communication Help Concept (rawpixel)


Strategy for system configuration design and user support

YWCA Sydney

Archive collection listing and transfer to secure storage


Digital recordkeeping software procurement

Arts NSW

eDRMS software configuration and records disposal rules